Applejack.com AI Customer Service & Wine Recommendation Workflow

This n8n workflow powers an AI-driven customer service agent for Applejack.com, a Colorado wine and spirits retailer. It uses OpenAI and LangChain to answer customer questions about store policies, hours, and locations, and provides real-time wine and product recommendations based on live inventory. The workflow enforces strict tool usage for all product suggestions, ensuring only actual, in-stock items are recommended, and logs interactions to Airtable for tracking and analysis.